Truckstop Specialist

Purpose of the Job

To manage the interface between the organization and industry-specific customers through key customer retention focused business growth (existing and new) and by optimizing sales opportunities in order to add value to the business base.

Location:

Cape Town /Johannesburg

What You Would Have Done:

QUALIFICATIONS
NQF Level 5 (Higher Certificate in Business Administration, Sales, Marketing or relevant)

EXPERIENCE
3 years experience in Sales Coordination, Commercial Support or Client Service Role

Experience in related systems and tools

ADVANTAGEOUS
Experience in sales environment/ key accounts

Working Conditions:

Frequent travel nationally to all Truckstops Networks

Key Accountabilities:

STRATEGIC BUSINESS & FINANCIAL PLANNING
•    Provide critical input into business planning (volumes and margins) and work with Truckstop & Network Manager and sales specialists to ensure accurate forecasting for supply chain planning.
•    Monitor site performance against financial targets and proactively manage volumes, margins, and credit (DSO and past dues) to ensure profitability.
•    Assist Truckstop & Network Manager with administrative tasks of invoicing, rebate validation, pricing corrections, and credit controls to support healthy financial operations at the site level.

CUSTOMER RELATIONSHIP MANAGEMENT
•    Support the development of Truckstop value propositions to support growth and expansion 
•    Foster and sustain effective relationships with these customers directly and indirectly via the sales teams
•    Ensure monthly call plans are in place and regular business reviews planned with business owners
•    Build a rapport with key customers at a high and strategic level and manage day-to-day activities
•    Ensure contract management implemented, updated and maintained
•    Ensure branding compliance measures are developed, maintained and applied

MARKET INTELLIGENCE
•    Ensure controlled process of collecting marketing intelligence to achieve informed business decisions
•    Identify opportunities and threats and provide support to further develop the business profitability
•    Keep informed on industry trends, competitor offerings and market conditions
•    Monitor competitor activity and market trends to mitigate risks to market share and gather dealer insights for internal use.
•    Drive alternative profit opportunities, including healthy food offerings for truck drivers and other innovative retail initiatives

PROFITABILITY
•    Protect the base business and manage business performance in terms of individual targets and ensure business growth
•    Identify opportunities to maximise profitability
•    Assist Truckstop & Network Manager with optimization of return on investment (Capex and Opex management)

DEALER AND SUPPLIER RELATIONSHIP MANAGEMENT
•    Act as key liaison between the company and dealer network, supporting their business development, ensuring SLA compliance, resolving queries, and fostering long-term value-based partnerships.

HSEQ COMPLIANCE
•    Drive compliance with the dealer network by supporting the implementation of all applicable Engen HSEQ Guidelines and legislative requirements
•    Support the Truckstop & Network Manager with co-ordination of HSEQ compliance procedures required for the Truckstop network and communication and review of performance against the Compliance management procedures
•    Support implementation and co-ordination of HSEQ audits and checks to ensure compliance
•    Work closely with HSSEQ to implement assurance systems and conducting of Tiered Audits, closing out findings efficiently.

REPORTING
•    Generate regular reports on truckstop performance, volumes against forecasts, growth trends and identify declining volumes to manage risks
•    Use data to analyse trends and identify areas for improvement that informs and supports the strategy