Retail Credit Controller

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Date: 28 Apr 2026

Location: Cape Town, ZA

Company: Engen Limited

Location: Cape Town

Purpose of the Job

Manage end-to-end process of Accounts Receivable, maintaining credit control systems and processes, improving the cashflow position of the company through improving the collection process and managing the risk associated with granting credit

What you'll have done before:

Baseline:

  • NQF Level 6 (Diploma in Credit Management)
  • 3 years’ experience in Credit management (within Commercial or Manufacturing Credit environment)

 

Advantageous:

  • Credit experience in the Oil Industry

What you'll be doing:

DISPUTE MANAGEMENT

  • Ensure transparent and clear query resolution and collection process by driving root cause analysis and set-up necessary corrective/ counter measurements, whilst ensuring effective communication to customer on status of resolution and action to be taken

 

COLLECTIONS MANAGEMENT

  • Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained
  • Managing a transparent and clear collection process and maintaining records of proactive collections activities

 

CUSTOMER RECONCILIATIONS AND RELATIONSHIP MANAGEMENT

  • Ensure that all customer statements are accurate and reconciled by conducting rigorous checks on all related documentation in line with processes and procedures.
  • Foster sound working relations with internal and external customers.

 

RISK MANAGEMENT

  • Manage process for escalating risks where appropriate in a timely manner
  • Manage a transparent and clear collection process, including risk management and mitigation of risk.
  • Operate within credit risk framework, policies and procedures and maintain records of internal controls.

 

CASH APPLICATION

  • Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable.

 

CREDIT MANAGEMENT AND REPORTING

  • Manage end-to-end process of Accounts Receivable Portfolio and drive operational performance to ensure processes are efficiently carried out and standards maintained
  • Ensure that relevant reports are submitted as and when required on AR portfolio view of credit and collection activity, risk overview, query status, shifts in risk profiles, payment patterns and other developments to ensure visibility on potential impacts and propose possible corrective measures to improve collection cycle

Working Conditions:

Able and willing to work outside normal business hours.

Job Advert Closing Date:  All job adverts close five days after date posted

 

Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.

We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.

 

 

Important Information:

  1. The appointment will be made in line with Engen's Employment Equity Strategy.
  2. All applications must be submitted to the contact person/ numbers provided & in the manner requested.
  3. If  not submitted by the closing date, your application will automatically not be considered.
  4. Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.
  5. Engen reserves the right not to make an appointment.