Bakery & Food Operations Specialist

Bakery & Food Services Operations Specialist 

Location: Cape Town 

Job Purpose

Manage stores within a Regional allocation to ensure effective store operations, fulfillment of budgeted sales mix & margins, fully focusing on achieving the Sales Targets, Operational Excellence and 100% of in-store requirements as set out within the company strategy through Quick shop & Co Instore Brand & Café 365 thereby managing the implementation and execution of the Brand principles.

What you'll have done before:

Baseline:

• NQF Level 7 (Bachelor’s Degree in Retail Management).
• 5 years’ experience in Supermarket Retail/ FMCG/ Hospitality industry

What you'll be doing:

REGIONAL BAKERY OPERATIONS

• Ensure implementation of non-fuel strategic objectives within allocated region and high levels of shop keeping and in store presentation of bakery standards within allocated to ensure compliance and consistency through consistent site visitation and feedback to Regional stakeholders.
• Ensure delivery and adherence to food safety management processes as stipulated within the Engen Food Safety Manual
  Review Bakery operational standards to deliver improved efficiencies through constant competitor analysis to ensure Engen remains relevant.
• Ensure promotional implementation through communication and evaluation to support trade planning objectives.

REGIONAL COFFEE OPERATIONS 

• Ensure delivery and adherence to food safety management processes as stipulated within the Engen Food Safety Manual
• Review Coffee operational standards to deliver improved efficiencies to ensure consistency in the brand principles within sites to ensure cup sales are achieved based on the breakeven targets.
• Review all Site-Specific Code usage and Operational standards across the various coffee tiers.
• Ensure promotional implementation through communication and evaluation in order to support trade planning objectives

DRIVE STORE PERFORMANCE INDICATORS

• Implement Category strategic plans to drive site performance indicators (basket size, basket value, customer transaction growth) within the Café 365 department.
• Understand and implement the space management principles to drive more efficient use of space
• Support the change management initiatives to allow the dealers and internal employees to adapt to the ever-changing environment within the National allocation.
• Utilize regional data relating to customer analytics to drive improvement of customer experience and instore Café 365 & Coffee operational standards.

STRATEGIC INITIATIVES SUPPORT

• Evaluate the level of implementation of initiatives with regards to Bakery and food Services to drive improvement and consistency
• Support regional convenience strategic and regional sales teams’ initiatives to ensure effective strategy delivery and consistent execution
• Influence changes in project scope by identifying potential issues and developing contingency plans to ensure delivery of strategic objectives.
• Develop and Implement Category Bakery and Food Services Operating plans to drive the achievement of income and growth targets.

STAKEHOLDER ENGAGEMENT 

• Establish a partnership with Regional Sales & Operations teams to deliver turnover and income targets
• Engage internal customers and stakeholders on regional service delivery needs to drive achievement of regional performance indicators
• Manage and maintain relations with suppliers across Café 365 through the category teams to ensure effective implementation of the respective Operating plan deliverables
• Present feedback and findings at Sales meetings on convenience queries to all stakeholders to drive Regional implementation of initiatives and shop-keeping compliance
• Manage and maintain the relationships amongst RSOM’s and Area Managers effectively updating insights  action steps and timelines

WORKING CONDITIONS

Includes extensive travelling within the region.